Terms and Conditions

Last updated: October 21, 2025

The following terms form part of all contracts entered into with RETAIL NOVA TRADING SERVICES SA DE CV, as an authorized distributor of Ashampoo products in Mexico and the region. We are committed to observing these terms in our actions, both within and outside contractual relationships.

1. General Information and Scope

1.1 Provider Identification

Legal Name: NovaTrading and Forwarding Group S.A. de C.V.
Email: ventas@novatrading.global
Website: www.novatrading.global

1.2 Nature of the Service

NovaTrading acts as the exclusive authorized distributor of Ashampoo GmbH & Co. KG (German software manufacturer) for the commercialization of digital software products in Mexico, Central America, and the Caribbean.

Products we distribute:

  • Software licenses developed by Ashampoo

  • All licenses are original, legitimate, and properly authorized

  • Spanish technical support for Ashampoo products

  • Invoicing services compliant with Mexican legislation

1.3 Application of Terms

The latest version of these general terms shall also apply to all subsequent transactions with the customer without requiring an express declaration at the time of conclusion.

These terms are complemented by:

  • NovaTrading Privacy Policy

  • Product-specific Ashampoo License Agreement (EULA)

  • Manufacturer licensing terms from Ashampoo GmbH & Co. KG

We hereby object to any counter-confirmations, counteroffers, or references by the customer to their own commercial terms. Different terms shall only apply when confirmed in writing by NovaTrading.

1.4 Applicable Law

These terms are governed by the laws of the United Mexican States, specifically:

  • Federal Consumer Protection Law (LFPC)

  • Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP)

  • Federal Civil Code and Commercial Code

  • Federal Copyright Law

  • Federal Fiscal Code

2. Software Products and Licenses

2.1 Product Nature

NovaTrading distributes digital software developed by Ashampoo, including but not limited to:

Software categories:

  • System utilities (optimization, cleanup, backup)

  • Multimedia tools (photo, video, audio editing)

  • Productivity and office solutions

  • Security and privacy software

  • Disc burning and file management tools

  • Sector-specific applications

2.2 Types of Available Licenses

a) Perpetual Licenses

  • Indefinite use of the purchased version

  • Minor updates included

  • Major upgrades may require additional cost

  • Personal or commercial depending on product

b) Subscriptions

  • Access for a defined period (monthly, yearly, multi-year)

  • All updates included

  • Optional auto-renewal

  • Real-time feature access

c) Trial Versions

  • Full or limited functionality for a defined period

  • No cost, no obligation

  • Upgrade via license purchase

d) Freeware

  • Basic functionality at no cost

  • Optional upgrade to premium versions

  • Updates at manufacturer discretion

2.3 Usage Limitations

Licenses are subject to:

  • Device limits depending on license type

  • Personal vs. commercial restrictions

  • Transferability conditions

  • Regional validity

2.4 System Requirements

Customers must verify that their equipment meets the minimum system requirements listed on each product page. NovaTrading is not responsible for incompatibility due to unmet requirements.

3. Purchase and Contracting Process

3.1 Offer and Acceptance

A purchase is completed when:

  • The customer places an order via website, marketplaces, or direct contact

  • NovaTrading confirms acceptance by email

  • Payment is successfully processed

  • License and activation key are delivered

NovaTrading reserves the right to reject orders due to:

  • Incorrect information

  • Fraud suspicion

  • Technical or inventory issues

  • Legal restrictions

3.2 Order Confirmation

After successful payment, the customer receives:

  • Order confirmation email

  • License delivery email

  • Download and activation instructions

  • Electronic invoice when applicable

3.3 Product Delivery

Immediate Digital Delivery

  • No physical products shipped

  • Instant download after payment confirmation

  • License keys sent by email

Customer responsibilities include safeguarding license keys and verifying email accuracy.

License recovery available via:

4. Pricing, Payments, and Invoicing

4.1 Pricing

  • Prices in Mexican pesos (MXN)

  • VAT included where applicable

  • Subject to change without notice

Promotions may include discounts, seasonal campaigns, or coupons.

Currency conversions may apply depending on payment processors.

4.2 Accepted Payment Methods

  • Credit/debit cards (Visa, MasterCard, AmEx)

  • Bank transfers (SPEI)

  • PayPal and other digital wallets

  • Cash payments (selected channels)

4.3 Transaction Security

  • SSL/TLS encryption

  • PCI DSS Level 1 providers

  • NovaTrading does not store full card details

Fraud prevention measures may include identity verification.

4.4 Electronic Invoicing

For Mexican customers:

  • CFDI invoices issued automatically

  • Sent via email (XML + PDF)

  • Available upon request within the purchase month

Corrections available within legal timeframes.
Contact: facturacion@novatrading.global

5. Cancellation, Refunds, and Guarantees

5.1 Withdrawal Rights

Once a digital license is revealed or activated, cancellation rights do not apply due to the nature of digital goods.

Exceptions:

  • Cancellation before license delivery

  • Incorrect product purchased

  • Verified technical incompatibility

5.2 30-Day Satisfaction Guarantee

Applies when:

  • Software does not function as described

  • Severe technical issues persist

  • Customer cooperates with support

Contact: soporte@novatrading.global

5.3 Non-Refundable Cases

No refunds for:

  • Change of mind after activation

  • Failure to meet system requirements

  • Unauthorized software modification

  • Third-party conflicts

5.4 Manufacturer Warranty

All products include manufacturer warranties from Ashampoo.

6. Technical Support

6.1 Support Channels

6.2 Support Scope

Includes installation, activation, troubleshooting, and updates.

Does not include third-party software support or extensive training.

6.3 Response Times

Based on issue priority (urgent to low).

6.4 Support Language

NovaTrading support is provided in Spanish.
Ashampoo support available in multiple languages.

7. Updates and Renewals

Includes policies for perpetual licenses, subscriptions, upgrades, and auto-renewal management via account portal or support channels.

8. Intellectual Property

All software remains property of Ashampoo. Customers acquire a license, not ownership.

Unauthorized actions (reverse engineering, redistribution, etc.) are strictly prohibited and may result in legal action.

9. Limitation of Liability

NovaTrading guarantees authenticity of licenses but does not guarantee uninterrupted software performance.

Liability is limited to the amount paid for the product, except where prohibited by law.

10. Marketing Communications

Emails are sent only with explicit consent (double opt-in).
Users may unsubscribe anytime via link or email: cancelar@novatrading.global

11. Force Majeure

NovaTrading is not liable for failures caused by natural disasters, cyberattacks, infrastructure failures, or regulatory changes.

12. Dispute Resolution

Governed by Mexican law.
Jurisdiction: Mexico City courts, without limiting consumer rights.

Alternative dispute resolution includes negotiation, PROFECO, mediation, or arbitration.

13. Final Provisions

  • Severability clause applies

  • NovaTrading may update terms with prior notice for material changes

  • Spanish version prevails over translations

Legal contact:
📧 legal@novatrading.global

NovaTrading and Forwarding Group S.A. de C.V.
Authorized Ashampoo Distributor for Mexico, Central America, and the Caribbean
www.novatrading.global

14. Acceptance of Terms

By purchasing or using NovaTrading services, the customer confirms they have read and accepted these terms.

Effective date: October 21, 2025
Version: 1.0

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